Yearly Archives: 2008
Ensuring a Policy for Success

December 30, 2008

The following post is a story from our very first newsletter published a year ago. Since then, Equitable Life has continued to reap the benefits of applying The Tatham Method to their operations, and has continued training its employees to think differently, to challenge status quo and to always improve the customer experience. Here is […]

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The Change Paradox

December 23, 2008

When was the last time you wore your watch on the opposite wrist or tried writing your name with the other hand? If you’re like me, I’m guessing it’s been a while. (But now that I’ve suggested it, go ahead. Try.) These are exactly the kinds of exercises that help our brain open up to […]

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I hate to dissappoint you, but…

December 22, 2008

“…I don’t have a solution for you. My suggestion would be that you come up with it yourself.” That was this gist of my conversation with an acquaintance this weekend at a holiday party. I realize this answer is not terribly polite, but before you decide it’s because I had too much spiked eggnog, allow […]

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Getting to the ‘root’ of the issue

December 2, 2008

Lately when I find time to read – which usually happens when I’m crammed into a streetcar on the way to work – I’ve been voraciously attacking, page by page, an excellent book by Michael Pollan called The Omnivore’s Dilemma. While the premise of Pollan’s book has little to do with business, process or culture […]

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There’s nothing like real life to remind you of the importance of process

December 1, 2008

A month ago, my partner and I moved into a brand new home. We decided that to help pay off the rather daunting mortgage, we would rent out the top floor as a separate apartment. After carefully assessing the extent of the renos, we decided that we could probably do it ourselves. (If you feel […]

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The dreaded “P” word…

November 6, 2008

I have a confession to make: I’m addicted to finding new words. Not just any words, but rather ones that are simple and elegant – like ‘august’, ‘brisk’ or ‘misanthrope’. They bring colour and life to any sentence without complicating it. Yet despite my love affair with the thesaurus, I’ve managed to develop a strong […]

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You’ve Got Mail!

October 24, 2008

Late one morning in the dead of summer, I checked the mail at the front door of our Madison Avenue office. Strewn among letters, flyers and magazines was a mysterious little black book with a bold claim: “Master your Whole Life” by Bob Reed. Master my whole life in 120 pages? Yeah right. I can’t […]

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Gobbling up customer-centric strategies

October 21, 2008

Just a few weeks ago, the leaves were turning from green into brilliant reds, oranges and browns; the temperature was a balmy 20 degrees celsius and there was not a cloud in the sky for three days straight – it was a perfect weekend to celebrate Thanksgiving. For many of us, this holiday involves getting […]

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Tatham Group website 2.0

October 9, 2008

We recently met with our partners 4ward – the company that is developing our new website. We’re all very excited about the project, which we hope to launch at the end of the month. Standby for more!

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Want to steer your company into clear waters? All hands on deck.

October 6, 2008

One summer, back in my university days, I joined a sailing club. The club’s boathouse was a modest little outfit perched at the bottom of a cliff along the lower Ottawa River, in the capital itself. Every so often, when the conditions were just right, I’d head down to the docks with my friends Grant […]

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