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Yearly Archives: 2009
Fulfilling The New Years Resolutions- Starting Yesterday

December 22, 2009

By Michael Tatham Jr. Standing at 6’4, 235lbs and 8% body fat I get a lot of friends, family and even strangers asking me “What is your secret?” My response is “No secret except developing a plan and strategy that is realistic, progressive and therefore sustainable.”  What does that mean? I’d say that most of […]

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There’s More To Work Than Making Money

December 9, 2009

By Laurie Clarke, COO, The Tatham Group “Tell me how a person is measured and I’ll tell you how they behave.” Every leader knows the truth of this statement.  It used to be that higher pay, more vacation time and great benefits were enough to elicit loyalty and dedication from employees.  However, do people still […]

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Reducing Customer Casualties

November 25, 2009

By Michael B. Tatham, President, The Tatham Group You would think that a recession might wake organizations up and make them focus on reducing customer casualties.  And many spend a lot of time and money working on this issue.  However, no matter how hard organizations try to ‘create customer focus’ the business is disconnected and […]

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The Path of Most Resistance

November 9, 2009

By Laurie Clarke,  COO, The Tatham Group As I’m about to become a new parent, I am receiving a lot of parenting tips and advice.  Some I seek.  Most are offered upon spotting my unmistakable baby bump.  I have stopped wasting my time explaining to these many strangers that they are not considering the customer, […]

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Finding Elegance in a Handful of Nails

November 2, 2009

By Michael Tatham Jr., President, The Tatham Group I started working in the company at what I thought was the lowest level – producing training materials and processing customer orders. What I learned in this role were the key components to the success of any company: there is no role more important than one that […]

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Closing the Loop

October 5, 2009

By John Munce, Deployment Executive, The Tatham Group It was a little card sitting in the center of the hotel room desk.  I expected nothing and the maid doesn’t usually leave me love notes.  But that morning, on my way to a meeting, I told the desk clerk “65 degrees (F) is a little chilly […]

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Adding Steps to Simplify

September 14, 2009

By John Munce, Deployment Executive, The Tatham Group We process types often talk about simplifying processes. We’re on a relentless march to find the value-add step and then perform only that step. There can be a rallying cry for a team: Take out steps! Cut rework! Take out checking! Build in quality! Find the absolute […]

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What Do Customers Know?

June 21, 2009

By Doug Powell, Senior Vice President, Wachovia The Customer: Part II of III What’s your favorite product? What’s your least favorite product? Why? We’re all customers and we all like to think that we know something about something, right? In Part I: “Knowing your Limits,” I noted how important it is to talk to the […]

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Prototype Is The Missing Piece

April 28, 2009

  By John Munce, Deployment Executive, The Tatham Group The bank manager looked at me across the table and said, “We don’t know what we don’t know.”  Bob is an experienced guy who has run several mergers in the past.  However, this one was B-I-G.  He’s talking to me because he knows I’ve been through […]

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The Future Is Friendly

April 7, 2009

By Michael Tatham Jr, President, The Tatham Group   Are Millenials lazy or just searching for an environment to thrive in?  The late 1990’s introduced an environment that expected more of Millenials, the group that falls into the approximate birth timeline of 1980-1999.  This was a time when technology and more specifically the Dot Com […]

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