Yearly Archives: 2012
The Fun Theory

November 23, 2012

Can a little bit of fun change people’s behavior?  Check out this video to see the results of an experiment to get more people to use stairs instead of an escalator.  I call this innovation at work!

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How Process Drives Culture – The Big Three

October 17, 2012

By Keith DeFreitas An earlier blog post, Selling, Not Yelling, described my experience with a team of car salespeople. I told the story of shifting from “motivating” them to building a consistent sales process. As the team focused on process, they dramatically improved the hard must-have goals. The General Manager went from pounding to praising them […]

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Forget Everything You Know

September 21, 2012

By Laurie Clarke, COO, The Tatham Group “Forget everything you know.  What you did yesterday isn’t going to work today. You need to do this new thing from now on. Do you understand me? It doesn’t matter that you think the old way worked. This is your new job. If you have problems with it […]

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Shifting from Middle to World Class in 10 Weeks

August 13, 2012

By Laurie Clarke, COO, The Tatham Group For weeks they thought it would never come together. ‘Just trust us’, we say as the look of skepticism crosses their face when asked to reach further into the unknown. As a team that launched only ten short weeks ago worry has set in on the final stretch. […]

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At the Heart of Health Care – Part II

July 30, 2012

By Cathy O’Neill, Director of Quality and Patient Safety, Quinte Health Care Last week in Part I, I outlined the importance of creating a Pull system for patients to recieve the right care at the right time in the right location as well as the importance of embracing failure as a key component of learning. […]

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At the Heart of Health Care – Part I

July 23, 2012

By Cathy O’Neill, Director of Quality Improvement and Patient Safety, Quinte Health Care Cathy O’Neill works in a health network of four hospitals with a plethora of patient services. She has a passion for ensuring patient safety and a determination to find the root cause of problems in order to fix them once and for all. Cathy has […]

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“A company is only as big as the problems it can handle.” – Unknown

July 16, 2012

By Laurie Clarke, COO, The Tatham Group If this is true, what is more important than an effective and easy to use way of solving problems? Nothing. A problem solving method that can be used at every level of the organization and use the customer/strategic direction of the company as its compass is essential for […]

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Selling, Not Yelling

July 9, 2012

By Keith DeFreitas Keith DeFreitas works with the employees to develop skills and tools to serve customers. He believes you should always start by fixing the process before you try to develop training.  He’s worked with many industries including banking,  auto sales, and soft drink distribution. I once worked with a car dealership where the […]

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1265 Hours Available To Reach Your Goals – How Will You Use Them?

July 3, 2012

By Laurie Clarke, COO, The Tatham Group I had a wonderful Canada Day long weekend complete with a waterfront festival, outdoor activities, relaxing by the pool, ice cream, ice cream and more ice cream! While doing our best to enjoy the moment, I couldn’t help beginning to feel bogged down by they impending amount of […]

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Are Café Play Dates the Office of the Future?

June 6, 2012

By Laurie Clarke, COO, The Tatham Group I enjoyed reading this article in Inc magazine: The Way I Work: Anne Wojcicki, 23andMe. It’s a lifestyle I aspire to have and, I believe, the workplace of the future. While being married to a billionaire probably helps Anne, I know many women, myself included, enjoy a variation […]

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