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A high-performance team from The Bank of Philippine Islands

September 22, 2008

Lito Pamintuan, Mercy Evangelista, Sylvia Yngente, Dianne Antonio, Sonny Maroon, June Relativo, Jerome Minglana and Val Sison

Members of the Sales and Service Synergy Team (clockwise, from bottom, left: Lito Pamintuan, Mercy Evangelista, Sylvia Yngente, Dianne Antonio, Sonny Maroon, June Relativo, Jerome Minglana and Val Sison

Last month, The Tatham Group asked Sylvia Yngente, leader of a team that redesigned the sales process at the Bank of Philippine Islands using the Tatham Systematic Method, to share some of her thoughts about her experience. Inspired by the American Express ads, we asked Sylvia to fill in the blanks. Here’s what she wrote: