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Category Archives: Communications
Takeaways from The Change Management & Organization Design Conference – Toronto

May 4, 2017

This was a good week. We landed our recent op-ed on automation and the next frontier for middle-management in the May issue of The Canadian Business Journal, and had the opportunity to share our customer experiences at The Change Management and Organization Design Conference in Toronto. We were joined by executive and senior leadership interested […]

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The One Question That Could Save You Millions

February 3, 2017

By Laurie Clarke, Chief Operating Officer The Case of Jefferson Memorial Everyone knew the cause of deteriorating marble on the Jefferson Memorial: too much detergent. What was up for debate was what to do about it. In our experience, regardless of the size or nature of the organization, there is a common trend we see when a […]

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Everyone is a Gatekeeper

March 5, 2013

By Laurie Clarke, COO, The Tatham Group This morning began as every other morning with one exception. My daughter decided she did not want to go to preschool today. “You will have fun!” She shook her head.  “Today is ballet class…you don’t want to miss that do you?”  We’ve moved to ignoring now.  “Don’t you […]

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Forget Everything You Know

September 21, 2012

By Laurie Clarke, COO, The Tatham Group “Forget everything you know.  What you did yesterday isn’t going to work today. You need to do this new thing from now on. Do you understand me? It doesn’t matter that you think the old way worked. This is your new job. If you have problems with it […]

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Experiment to Resolution

March 22, 2012

By Laurie Clarke, COO, The Tatham Group My husband is a closet technology geek.  In his downtime he dabbles in computer programming.  He enjoys the challenge and I appreciate the Jetson-esque ease of an automated home. Yesterday he was explaining to me the ‘behind the scenes’ workings of our entertainment system.  I politely nodded my […]

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A Marketers Approach to Retention: Part 3

February 27, 2012

By Lorrie Henry – Strategic Marketing and Retention Consultant – led marketing and/or retention efforts at three of the top five national banks after an earlier career path at three leading consumer package goods (CPG) marketing companies. Last entry I talked about the marketer’s holistic view of retention addressing actions to the entire customer lifecycle, […]

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A Marketers Approach to Retention: Part 2

February 20, 2012

By Lorrie Henry – Strategic Marketing and Retention Consultant – led marketing and/or retention efforts at three of the top five national banks after an earlier career path at three leading consumer package goods (CPG) marketing companies. Last entry I talked at a high level about my experiences with the different approaches to marketing and […]

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A Marketers Approach to Retention: Part 1

February 13, 2012

By Lorrie Henry – Strategic Marketing and Retention Consultant – led marketing and/or retention efforts at three of the top five national banks after an earlier career path at three leading consumer package goods (CPG) marketing companies. My colleague Lorrie Henry describes herself as someone who provides strategic marketing solutions.  And she does.  Her ability […]

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The story isn’t the icing on the cake, it IS the cake…

January 30, 2012

By Michael B. Tatham, President, The Tatham Group So says Peter Guber, one of the most successful Hollywood executives.  In the Globe and Mail article The third act of Hollywood deal maker Peter Guber, Simon Houpt shows how this success can be attributed to being a master storyteller.  Guber describes his business not as entertainment but […]

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Motivating the Next Generation

August 30, 2011

By Laurie Clarke, COO, The Tatham Group Squirt: Good afternoon. We’re gonna have a great jump today. Okay, first crank a hard cutback as you hit the wall. There’s a screaming bottom curve, so watch out. Remember: rip it, roll it, and punch it. Marlin: It’s like he’s trying to speak to me, I know […]

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