May 4, 2017

This was a good week. We landed our recent op-ed on automation and the next frontier for middle-management in the May issue of The Canadian Business Journal, and had the opportunity to share our customer experiences at The Change Management and Organization Design Conference in Toronto. We were joined by executive and senior leadership interested […]

January 31, 2016

By Laurie Clarke, Chief Operating Officer There’s a difference between interest and commitment.  When you’re interested in doing something, you do it only when it is convenient.  When you’re committed to something, you accept no excuses; only results.  – Kenneth Blanchard   When a company hires The Tatham Group I am sure of at least one […]

August 29, 2013

By Laurie Clarke, COO, The Tatham Group Productivity and innovation. Two things everyone is looking to achieve. This Harvard Business Review article, Your Innovation Problem Is Really A Leadership Problem, presents an interesting perspective: ‘It isn’t either/or. It’s both/and.’ Or as we would say, one and the same. For both to be effective and lasting, […]

August 15, 2013

Written in 2009, this post is more relevant today than ever.  Engaging Millennials is fast becoming a talked about concern among executives and middle managers alike.  Check it out to get some more insight into this ‘AND’ generation. The Future is Friendly By Michael Tatham Jr, President, The Tatham Group Are Millennials lazy or just […]

October 17, 2012

By Keith DeFreitas An earlier blog post, Selling, Not Yelling, described my experience with a team of car salespeople.  I told the story of shifting from “motivating” them to building a consistent sales process.  As the team focused on process, they dramatically improved the hard must-have goals. The General Manager went from pounding to praising them […]

September 21, 2012

 By Laurie Clarke, COO, The Tatham Group “Forget everything you know.  What you did yesterday isn’t going to work today.  You need to do this new thing from now on.  Do you understand me?  It doesn’t matter that you think the old way worked.  This is your new job.  If you have problems with it […]

August 13, 2012

By Laurie Clarke, COO, The Tatham Group For weeks they thought it would never come together.  ‘Just trust us’, we say as the look of skepticism crosses their face when asked to reach further into the unknown.  As a team that launched only ten short weeks ago worry has set in on the final stretch. […]

July 30, 2012

By Cathy O’Neill, Director of Quality and Patient Safety, Quinte Health Care Last week in Part I, I outlined the importance of creating a Pull system for patients to recieve the right care at the right time in the right location as well as the importance of embracing failure as a key component of learning. […]

July 16, 2012

By Laurie Clarke, COO, The Tatham Group If this is true, what is more important than an effective and easy to use way of solving problems? Nothing.  A problem solving method that can be used at every level of the organization and use the customer/strategic direction of the company as its compass is essential for […]

July 9, 2012

By Keith DeFreitas Keith DeFreitas works with the employees to develop skills and tools to serve customers. He believes you should always start by fixing the process before you try to develop training.  He’s worked with many industries including banking,  auto sales, and soft drink distribution. I once worked with a car dealership where the […]