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Category Archives: Customer Focus
Who’s Set to Win in the Amazon and Whole Foods Deal?

August 28, 2017

By John Munce, Chief Customer Success Officer The Tatham Group CEO’s have turned to mergers again. 2015 witnessed a ‘merger bonanza’ in global business, reaching $4.7 trillion dollars in announced mergers and acquisitions (M&A). Digitization, scale and growth capture the minds of CEO’s and their boards. An acquisition can seem like a silver bullet to […]

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The Soda Can Tab Technique

November 15, 2014

By Laurie Clarke, Chief Operating Officer I travel a lot and have bumped up against most traveling woes.  But really, who can complain about two to fifteen hours of quiet, uninterrupted ‘me’ time?  And as someone who has a deep understanding and appreciation for systems and the challenges that some work environments can present, I […]

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10 Lessons from May’s Invitational Boot Camp

June 6, 2013

By Laurie Clarke, COO, The Tatham Group Last week I had the privilege of facilitating Boot Camp for seventeen amazing individuals.  I take the challenge to impart a new perspective very seriously, while having some fun, and feel nervous before every session.  And then I remember: they are not the only ones learning.  The biggest […]

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Shifting from Middle to World Class in 10 Weeks

August 13, 2012

By Laurie Clarke, COO, The Tatham Group For weeks they thought it would never come together.  ‘Just trust us’, we say as the look of skepticism crosses their face when asked to reach further into the unknown.  As a team that launched only ten short weeks ago worry has set in on the final stretch. […]

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1265 Hours Available To Reach Your Goals – How Will You Use Them?

July 3, 2012

By Laurie Clarke, COO, The Tatham Group I had a wonderful Canada Day long weekend complete with a waterfront festival, outdoor activities, relaxing by the pool, ice cream, ice cream and more ice cream!  While doing our best to enjoy the moment there was that nagging feeling like work was just around the corner.  And […]

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A Marketers Approach to Retention: Part 3

February 27, 2012

By Lorrie Henry – Strategic Marketing and Retention Consultant – led marketing and/or retention efforts at three of the top five national banks after an earlier career path at three leading consumer package goods (CPG) marketing companies. Last entry I talked about the marketer’s holistic view of retention addressing actions to the entire customer lifecycle, […]

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A Marketers Approach to Retention: Part 2

February 20, 2012

By Lorrie Henry – Strategic Marketing and Retention Consultant – led marketing and/or retention efforts at three of the top five national banks after an earlier career path at three leading consumer package goods (CPG) marketing companies. Last entry I talked at a high level about my experiences with the different approaches to marketing and […]

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Build Esteem To Fuel Your Business

January 18, 2010

Few things help an individual more than to place responsibility upon him, and to let him know that you trust him. ~Booker T. Washington There is much research about the basic needs of human beings all built on Maslow’s hierarchy and heavily studied by psychologists around the world.  At a high level, the hierarchy says […]

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Reducing Customer Casualties

November 25, 2009

By Michael B. Tatham, President, The Tatham Group You would think that a recession might wake organizations up and make them focus on reducing customer casualties.  And many spend a lot of time and money working on this issue.  However, no matter how hard organizations try to ‘create customer focus’ the business is disconnected and […]

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Finding Elegance in a Handful of Nails

November 2, 2009

By Michael Tatham Jr., President, The Tatham Group I started working in the company at what I thought was the lowest level – producing training materials and processing customer orders. What I learned in this role were the key components to the success of any company: there is no role more important than one that […]

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