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Category Archives: Management
Inspire Change: 8 Habits To Build

January 19, 2017

By Laurie Clarke, Chief Operating Officer The Tatham Group We leaders always want change to happen faster. But how? It starts with us. Here are eight habits that lead to faster change and achieving exponential business outcomes. Using one is good. More is better. Drop your assumptions. Most people do not know why they are […]

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Becoming an Expert on Experts

July 1, 2011

By Michael Tatham, President, The Tatham Group. The majority of business owners and operators don’t understand the purpose of having and using an expert. During the assessment stage of Boot Camp we facilitate participants through a very important part of the ‘discovery process’ in order to have consistency when using the process of observation.  We […]

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Hiding Behind Training

May 6, 2011

By Michael J Tatham, Founder/Director, The Tatham Group

An engineer by training, I learned to use the scientific method to find the root cause of problems and by the late 60’s had an effective approach to designing training programs. Companies typically produce training programs that teach their people how to correct defects in the product rather than fix the process. As a result, a bad process keeps too many people busy fixing and reworking the output. Many companies around the world today invest millions in training programs focused on fixing and reworking output from bad processes. I’ll say the same thing I said 40 years ago: “When the process doesn’t work, fix the process; don’t blame the people.

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Slow Down to Go Fast

February 28, 2011

In the business world today there is much debate over what tools and   structure should be used to ‘fix things’. However there is not much discussion or thought about what should be fixed. Regardless of the tool you choose the first step should always be slow down then go fast.  It’s more important to know […]

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Going For Gold

February 21, 2010

Don’t bother just to be better than your contemporaries or predecessors. Try to be better than yourself. – William Faulkner I can imagine this quote running through the minds of the Olympians competing in Vancouver.  They need to push themselves to their own limitations to have the best time, race, jump, game or performance of […]

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Three Simple Questions

March 11, 2009

  By John Munce, Deployment Executive, The Tatham Group Last week I went in for a little outpatient procedure.  To me, any surgery is major surgery.  But to the doctors it was minor, routine, no big deal.   When I arrived for the pre-surgery checklist with the three nurses and the anesthetist the clerk handed […]

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Error-Proofing Healthcare

February 12, 2009

Michael J. Tatham knows a thing or two about safety. As a pilot with over of forty years of experience and the owner of his own airplane, he has been in many dangerous situations. Yet each time he faces a critical scenario, he successfully pulls through by applying one simple principle: the principle of process. […]

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Manage risk in any industry using one simple tool: a checklist

January 16, 2009

Great story in the Globe and Mail yesterday about how a simple checklist could save the entire Canadian health care industry billions of dollars in medical errors. While we’re pleased to see more people paying attention to this concept, these findings aren’t new. A similar study was done in the U.S. to assess and triage […]

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What’s your ripple effect?

January 13, 2009

They say if a butterfly flutters its wings in Brazil, it creates a breeze, then a wind, eventually fuelling a storm on the other side of the world. Commonly known as “The Butterfly Effect”, it suggests that everything is connected to everything; where even the smallest change can have enormous consequences. “Anyone who runs a […]

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Here’s a tip about customer service…

January 7, 2009

Last December, I was whisked off to the Caribbean for a week-long birthday vacation. Truly – there was no better way to celebrate my birthday than sipping a Corona on a pristine white beach off the coast of Mexico, while listening to waves crash. There was, however (and there always is a ‘but’), one small […]

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