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Category Archives: Patient Focus
At the Heart of Health Care – Part II

July 30, 2012

By Cathy O’Neill, Director of Quality and Patient Safety, Quinte Health Care Last week in Part I, I outlined the importance of creating a Pull system for patients to recieve the right care at the right time in the right location as well as the importance of embracing failure as a key component of learning. […]

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At the Heart of Health Care – Part I

July 23, 2012

By Cathy O’Neill, Director of Quality Improvement and Patient Safety, Quinte Health Care Cathy O’Neill works in a health network of four hospitals with a plethora of patient services. She has a passion for ensuring patient safety and a determination to find the root cause of problems in order to fix them once and for all. Cathy has […]

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Elegantly Simple – How To Know When It’s The Right Solution

September 27, 2011

“I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity.”  – Oliver Wendell Holmes, Jr. Reading the article The Simplest Health Solutions? It’s Complicated in The New York Times, I was reminded of many presentations we have attended where […]

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Even Experts Need Help

January 10, 2010

By John Munce, Deployment Executive, The Tatham Group There’s no bigger expert than a surgeon especially when performing major surgery.  I adhere to the definition of major surgery as “anything done on ME.”  I’ve had my share, ranging from minor whacks at the dermatologist to a big whack that severed a nerve controlling part of […]

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