Category Archives: Process
Solving My Sleep Crisis

July 17, 2013

By Laurie Clarke, COO, The Tatham Group I recently read a very interesting, and scary, article about sleep:  The Sleep Crisis.  As most new parents are, I’ve been a bit obsessed with sleep – mine and the little ones – and this article intensified my fears.  Realizing that most of my efforts to affect the […]

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Relationship Turnaround: One Family Business’ Success

April 29, 2013

Small to medium sized businesses fuel the economy.  Many are family-owned and run.  Recently, we’ve been hearing a lot of stories about these companies in various stages of transferring the business to the next generation.  The common thread through all of them is that the leaders bring history and a deeper level of intimacy to […]

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At the Heart of Health Care – Part I

July 23, 2012

By Cathy O’Neill, Director of Quality Improvement and Patient Safety, Quinte Health Care Cathy O’Neill works in a health network of four hospitals with a plethora of patient services.  She has a passion for ensuring patient safety and a determination to find the root cause of problems in order to fix them once and for all.  Cathy has […]

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Selling, Not Yelling

July 9, 2012

By Keith DeFreitas Keith DeFreitas works with the employees to develop skills and tools to serve customers. He believes you should always start by fixing the process before you try to develop training.  He’s worked with many industries including banking,  auto sales, and soft drink distribution. I once worked with a car dealership where the […]

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The Fly in the Bottle

March 26, 2012

By Tom Myrick, Financial Protection Services Expert Tom Myrick led a bank-owned insurance business to over $1billion in revenue.  He applied his experience as a process owner, product manager, and consumer products marketer.  Most of all, he instilled in a discipline of listening to the customer.   “What is my aim in philosophy? To show […]

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Talent & Team

July 13, 2011

By Michael Tatham, President, The Tatham Group. During a conversation with Mike Clement, Managing director of Strait Insights, we discussed the topic of talent and team.  There is a new generation of highly capable young leaders moving into prominent senior positions, but are you fast tracking a leadership capability for the present culture or future […]

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Becoming an Expert on Experts

July 1, 2011

By Michael Tatham, President, The Tatham Group. The majority of business owners and operators don’t understand the purpose of having and using an expert. During the assessment stage of Boot Camp we facilitate participants through a very important part of the ‘discovery process’ in order to have consistency when using the process of observation.  We […]

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Overcoming Fear in 5 Easy Steps

January 19, 2011

I made it to the gym this morning for the first time in…well let’s just say I was pregnant the last time I was there and Olivia is almost one.  Free time has never been more valuable and choosing an extra hour of sleep over exercise was not a hard choice.  But was it the […]

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How To Let Process Work For You

September 7, 2010

By now it is no secret that I am a process freak.  I was infected with the bug a long time ago.  As such, I look out for companies that employ the same way of thinking and products that can help support my efforts both personally and at the office.  Both require a lot of […]

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The Death of Customer Service

September 1, 2010

Customer service is dead and there is no better killer than the airline industry.   No seriously, have you tried flying somewhere lately? A year ago I had few complaints about my air travel experience.  As I look back I realize that my minor grievances were not due to stellar customer service on their part but […]

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