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Category Archives: Scientific method
At the Heart of Health Care – Part I

July 23, 2012

By Cathy O’Neill, Director of Quality Improvement and Patient Safety, Quinte Health Care Cathy O’Neill works in a health network of four hospitals with a plethora of patient services.  She has a passion for ensuring patient safety and a determination to find the root cause of problems in order to fix them once and for all.  Cathy has […]

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“A company is only as big as the problems it can handle.” – Unknown

July 16, 2012

By Laurie Clarke, COO, The Tatham Group If this is true, what is more important than an effective and easy to use way of solving problems? Nothing.  A problem solving method that can be used at every level of the organization and use the customer/strategic direction of the company as its compass is essential for […]

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Hiding Behind Training

May 6, 2011

By Michael J Tatham, Founder/Director, The Tatham Group

An engineer by training, I learned to use the scientific method to find the root cause of problems and by the late 60’s had an effective approach to designing training programs. Companies typically produce training programs that teach their people how to correct defects in the product rather than fix the process. As a result, a bad process keeps too many people busy fixing and reworking the output. Many companies around the world today invest millions in training programs focused on fixing and reworking output from bad processes. I’ll say the same thing I said 40 years ago: “When the process doesn’t work, fix the process; don’t blame the people.

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An Unnatural Switch

February 17, 2009

  By John Munce, Deployment Executive, The Tatham Group I’m a solution-ing hero from way back.  Even when I didn’t have a solution I was the first to hop up and lead the group to one – quickly.  My theory for why this was the right thing to do was simple:  (a) the solution couldn’t […]

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Error-Proofing Healthcare

February 12, 2009

Michael J. Tatham knows a thing or two about safety. As a pilot with over of forty years of experience and the owner of his own airplane, he has been in many dangerous situations. Yet each time he faces a critical scenario, he successfully pulls through by applying one simple principle: the principle of process. […]

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Manage risk in any industry using one simple tool: a checklist

January 16, 2009

Great story in the Globe and Mail yesterday about how a simple checklist could save the entire Canadian health care industry billions of dollars in medical errors. While we’re pleased to see more people paying attention to this concept, these findings aren’t new. A similar study was done in the U.S. to assess and triage […]

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The importance of baseline measures

You’ve got to know where you are if you want to know where you’re going “Well, I’m not going to sugar coat it for you. If you don’t change your habits now, you’re looking at a very long road ahead.” That’s what the ultra fit and sculpted trainer who had been poking and prodding at […]

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What’s your ripple effect?

January 13, 2009

They say if a butterfly flutters its wings in Brazil, it creates a breeze, then a wind, eventually fuelling a storm on the other side of the world. Commonly known as “The Butterfly Effect”, it suggests that everything is connected to everything; where even the smallest change can have enormous consequences. “Anyone who runs a […]

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Doing the right thing for your business…

January 9, 2009

…MEANS DOING THE RIGHT THING FOR YOUR CUSTOMER FIRST One of the fastest growing priorities in the business world today is how companies can be more responsible. Even though people want to produce cheaper, faster, better and more efficiently, many are also asking, but at what cost? In fact, the world’s collective consciousness is waking […]

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You’ve Got Mail!

October 24, 2008

Late one morning in the dead of summer, I checked the mail at the front door of our Madison Avenue office. Strewn among letters, flyers and magazines was a mysterious little black book with a bold claim: “Master your Whole Life” by Bob Reed. Master my whole life in 120 pages? Yeah right. I can’t […]

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